Privacy policy – Service conditions

– For those services with an estimated duration of 9 hours or more, payment of a deposit in advance may be requested.

– In many cases, it will be necessary to purchase materials such as images, videos, templates or plugins, whose costs would be added to the invoice for the service provided. In the same way, for web design work, contracting external web hosting services and domains purchasing may be required, so these costs would be added to the total cost for the service hours provided.

– The hours used for sketching execution or animatics production or to carry out all the corrections that client deems necessary, will be billed ordinarily at the cost/h determined for the project. The time dedicated to carry out managements with other entities assigned to Xátiva – Producciones Gráficas & AV, such as printing management or registration in web services, will be billed in the same way.

– After completing the work, the final artwork will be delivered to the client with the resolution and in all the formats that have been stipulated in the project planning. Requesting the delivery of work in formats not previously foreseen, could lead to an extension of the necessary service time to attend this request, that would be billed at the cost/h determined for the project

– For extensive proyects with more than 135 service hours (3 full weeks), contact to obtain a better cost per hour.

– A 15% discount will be applied to new clients on the total cost of the service provided during the first month. This promotional measure is open to changes and may be modified without prior notice.

– Urgent orders that require attention and work overtime on weekends or holidays, may be carried out without prior notice by the client. These overtime hours may have a 50% surcharge on the cost/h determined for the project.

– The holiday period in Xátiva – Producciones Gráficas & AV, will be each year during August. In the event that the client requires the freelance service during the vacation period, it must be requested in advanced before July 15th. All service hours provided in August may have an additional 50% surcharge on the cost/h determined for the project.

This informative section is open to modifications and enlargements. For inquiries in this regard, write to info@xativasite or call the contact telephone number.

Budgets may be open, since in many cases it’s not possible to estimate with total precision the working hours that will be required to carry out the job and to contemplate the possible extension of the project’s scope while the service is offered, as well as for the accomplishment of all the corrections that client deems appropriate executing.

– It is recommended to study as precisely as possible the characteristics, contents and/or functionalities of each required piece, as well as consulting and agreeing with collaborators and partners, before transmitting all the information and requesting the start of the service. In this way, the amount of revisions and corrections necessary to obtain the final artworks will be lower. The clearer the client is about proyect needs before starting the job, the sooner the finished work will be delivered and a better price for the service received will be obtained.

– In case the proyect requires the delivery of contents (Texts, images, videos…) by the client, its production and compilation prior to contracting the service or the committed on time delivery of the those is recommended, so workflow won’t be interrupted and the availability of the final artworks at the agreed time will be possible.

– During the project planning, deadline dates for the delivery of final artworks will be agreed with the client. Depending on that delivery date, a series of work sessions will be established that will be consecutive and longer for urgent jobs or that can follow the pace set by the client and have a shorter duration. Each work session will have a duration of 1 hour minimum and 12 hours maximum.

– Fluid communication will be established with the client and the work progress will be reported after each work session, presenting updated samples and informating about the number of hours invested in that session. The client can request video conferences at any time for work planning, efficiently clarifying any matter related to the order.

– Time invested in each work session will be calculated using specialized software: TimeEdition

– The invoice will be sent to the client for the carried out work upon completion and delivery of final artsworks. For more than one month duration services, a partial invoice may be sent for presented work, at the end of that month; It will be previously agreed with the client how to make payments in these cases.

This informative section is open to modifications and enlargements. For inquiries in this regard, write to info@xativasite or call the contact telephone number.

Xátiva is firmly committed to clients in the use of the provided data, solely and exclusively to carry out the requested work. No contents or sensitive information will be distributed by any means and under no circumstances to third parties. If the client considers that the delivered data and contents, requires high security in this regard, a confidentiality contract will be signed and sent to formalize the commitment.

Pablo Játiva López is the owner of all the copyright and intellectual property rights for www.xativasite.com contents.
The total or partial reproduction, publication and/or not strictly private use of this site’s contents, is not allowed without prior and written consent.
The use of the services and products provided by Xátiva – Graphic & AV Productions, contrary to the intellectual property legislation is forbidden, in particular of:
• The use that is contrary to internayional laws or that infringes the rights of third parties.
• The use of the domain’s mail server and email addresses to send mass spam.

The ownership of the final artworks and their commercial exploitation correspond exclusively to Xátiva’s clients. Low resolution samples (72ppp) of final pieces resulting from the service provided may be included in www.xativasite.com.